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Delivering quality care at the comfort of your home with warmth like family, because you truly matter.
Friendly & Professional
Personalised Care
Always Ready to Support
Home is where you belong, you do not have to change your environment or comfort to receive the care you deserve.
We are always by your side, providing care that understands and support your needs every day, every step, because even complex challenges deserve simple compassion and thoughtfully crafted solutions just for you.
Bringing expert care to your doorstep, because home is where healing begins.
Turning every moment into a golden memory, because we believe life’s later steps should shine as brightly as the rest.
Our story began with a deep understanding of the challenges families face in finding compassionate care. Inspired by our founder’s personal experience with his grandmother, we are driven to provide quality care that feels like family.
As a care provider with a CQC-rating “Good”, we adhere to high standards of care and service delivery, ensuring your loved ones are in safe and trusted hands.
Everyone deserves exceptional care, and we’re committed to ensuring that cost is never a barrier. That’s why we offer some of the most affordable packages without ever compromising on quality. We consider the financial situation of our clients and work closely with them to recommend the best care service that provides the support they truly need. For us, it’s not about the finances, it’s about the happiness, comfort, and well-being of the client.
Our vision is simple, to provide care that brings peace of mind to families and a better quality of life to our clients.
We go above and beyond to equip our carers with the latest, most comprehensive training. This ensures they have the tools, knowledge, and confidence to deliver outstanding care that meets and exceeds industry standards.
We are proud to have received the 2023 Dignity in Care Award from Richmond Council, recognizing our unwavering commitment to respectful and dignified care.
Care is more than a service, it’s a relationship. That’s why we don’t just send carers, we match clients with carers whose personalities and skills align with their needs, fostering trust and comfort.
We leverage advanced technology for efficient care monitoring and seamless communication, providing real-time updates and ensuring accurate medication administration. This also helps us maintain confidentiality by minimizing the need for hard copies of clients' medical and personal information.
Our services are available 24/7, and we’re always just a phone call away to offer advice, adjust care plans, or address any concerns.
Posted on Murtaza BukhariTrustindex verifies that the original source of the review is Google. I cannot thank the team at Trustful Hands enough for the incredible care, compassion, and dignity they showed my mum. During one of the most difficult periods for our family, they provided not just professional care but genuine kindness, reassurance, and humanity that meant far more than words can express. A very special thank you to Faith and Nuenna — you were both truly exceptional. Your warmth, patience, attentiveness, and heartfelt care made a real difference to my mum’s comfort and to our peace of mind as a family. We will always be grateful for the way you looked after her. I would also like to recognise Ebrahim, the owner, and Joy, the operations manager. The standard of care clearly reflects your leadership — thoughtful, responsive, compassionate, and professional throughout. Knowing my mum was in such capable hands brought us enormous comfort. I wholeheartedly recommend Trustful Hands to anyone looking for truly outstanding care. Thank you again for everything you did — it will never be forgotten.Posted on Pamela TopeyTrustindex verifies that the original source of the review is Google. It is evident that the carers are extremely diligent in their work and can be trusted to deliver high quality care to your loved onesPosted on Roy MtsTrustindex verifies that the original source of the review is Google. I was so impressed by the service that Trustful Hands provided for my mother that I have to leave a review. Every carer that came to look after my mother was so kind, caring and professional in everything they did that it left me truly humbled that there are people that care for others so well. I promised my mother that if it was possible I would make sure she spent her last weeks at home. Thanks to Trustful Hands I was able to keep that promise. I would wholeheartedly recommend this company to anyone who is in need of their services.Posted on Ro StephensTrustindex verifies that the original source of the review is Google. Trustful Hands have been incredible in supporting my elderly mother. From day one, Joy was professional, responsive, and genuinely caring. The carers she arranged were exceptional, especially Betty, who was kind, attentive, and always went the extra mile. She treated my mother with such dignity and compassion, often noticing what she needed before I did. She made my mum feel comfortable but also took the time to listen to her stories, read to her, and quickly became someone my mum looked forward to seeing. Whenever I needed urgent extra help, Joy acted immediately and with real compassion. I honestly don’t know how we would have managed the past six months without the whole Trustful Hands team. Truly outstanding care.Posted on Idrissa DumbuyaTrustindex verifies that the original source of the review is Google. Trustful Hands has been an incredible support for my family. From the very beginning, their team showed genuine care, patience, and professionalism. They took the time to understand our needs and always treated us with respect and kindness. Knowing my family is supported by people who truly care has given us real peace of mind. I’m very grateful for the support they’ve provided and highly recommend Trustful Hands to any family looking for reliable and compassionate care.Posted on Natasha KnottTrustindex verifies that the original source of the review is Google. Trustful Hands have provided outstanding support for my client, who is in a Prolonged Disorder of Consciousness (PDOC) following a hypoxic brain injury. Their team have been exceptionally responsive, compassionate, and highly professional from the outset. They consistently demonstrate a deep understanding of complex care needs and approach every interaction with sensitivity and respect. One of their greatest strengths is how well they have integrated into the existing directly employed care team. They have built positive working relationships, uphold strong communication, and maintain a person-centred approach at all times. Their carers are not only skilled, but also warm, approachable, and genuinely invested in the client’s wellbeing. Trustful Hands have shown reliability, adaptability, and a commitment to delivering high-quality, compassionate care. My experience with them has been extremely positive, and I would confidently recommend them to anyone seeking a professional and caring agency for complex or specialist support needs.Posted on Fi CaseTrustindex verifies that the original source of the review is Google. I could not say enough about how amazing the ladies are from Trustful Hands. In the last week of my mum’s life, I had her at my home. The ladies came in and helped nurse her with me. They were utterly wonderful. They treated my mum with dignity and respect and did everything they could to make her feel peaceful and comfortable. They were also a huge comfort to me during a very very sad time. I cannot thank them all enough (special thanks to Philomena and Folla) and will forever be grateful for their care, love and support in the last days of mum’s life. 💖Posted on Lisa GrahamTrustindex verifies that the original source of the review is Google. I cannot thank Joy and her team enough for the care they gave to my mother The dedication with which they provide their service, their level of attention and respect allowed my mother dignity and peace at the end of her life I felt truly supported and will forever be grateful for the kindness shown to me and my family by Trustful HandsPosted on Wendy gillian MillsTrustindex verifies that the original source of the review is Google. Friendly carers always happy to helpPosted on Mari-Anz PalmerTrustindex verifies that the original source of the review is Google. I have never had any problems with Trustful Hands having been with them for a couple of years. The carers are just that, caring. Any issues with my elderly friend are raised straight away and the management are always trying to help us with solutions. Cannot recommend them highly enough.Load moreVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. 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Head Office:
9 Bridle Close Kingston Upon Thames KT1 2JW
24/7 Support Line:
020 3879 9707
Email Us:
[email protected]
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